Legal

Terms & Conditions

TIER1 Technologies Limited
NZ Company No. 9399148
Effective Date: 28/01/2026These Terms of Service (“Terms”) govern access to and use of the TIER1 website, mobile application, and related services (together, the “Services”), operated by TIER1 Technologies Limited (“TIER1”, “we”, “us”, or “our”).By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.1. Eligibility
The Services are available only to individuals who:
— Are at least 18 years of age; and
— Have the legal capacity to enter into binding terms.
You must not use the Services if you are under 18. We verify age at registration by collecting your date of birth. Providing a false date of birth is a breach of these Terms and grounds for immediate termination.
No minors may appear in any images uploaded to the Services, in any circumstances.
Where you access the Services from a jurisdiction in which the age of majority exceeds 18, you must meet that higher age.2. Nature of the ServicesTIER1 provides digital tools relating to fitness, physique analysis, and general wellness, including AI-assisted insights, scores, and visualisations.The Services:Are provided for general informational and wellness purposes onlyDo not constitute medical, diagnostic, or therapeutic adviceAre not a substitute for professional healthcare adviceYou use the Services at your own discretion and risk.Optional Apple Health integration (iOS). If you choose to connect Apple Health, the app may read sleep analysis, step count, resting heart rate and heart rate variability from HealthKit to display progress variables on your device. This integration is optional, read only, and processed locally on your phone. It does not upload raw Health data to TIER1 servers. Recovery and stress indicators are wellness metrics compared to your own baseline — they are not medical advice or diagnoses. You may disconnect at any time via iOS Settings or in-app Progress Variables settings.3. Account RegistrationCertain features require account registration.You agree to:Provide accurate and current informationMaintain the confidentiality of your login credentialsBe responsible for all activity under your accountUsernames may be pseudonymous. TIER1 reserves the right to suspend or terminate accounts that provide false or misleading information.4. User Content and Image Uploads
4.1 Content RequirementsBy uploading any content (including images), you represent and warrant that:You are the sole individual depicted;You are at least 18 years old;You are wearing suitable fitness-appropriate attire, with genitals not being exposed;No minors appear in the content;You have all necessary rights to upload the content.4.2 Prohibited ContentYou must not upload content that:Depicts minors;Is sexually explicit, abusive, or exploitative;Is misleading, unlawful, or harmful;Infringes intellectual property or privacy rights;Is intended to manipulate or deceive TIER1 systems.TIER1 may remove content or restrict accounts at its discretion.5. AI Processing and OutputsAI Processing and Outputs
The Services use artificial intelligence to analyse your photographs and generate your scores. When you submit a scan, your photographs are transmitted to a third-party AI provider which returns muscle-group scores, an estimated body fat percentage, and written insights.
Identity verification. Each scan is automatically compared against your previous scan photographs to confirm that the same person appears in both. Scans that fail this check are rejected. This is biometric processing and requires your consent, which we collect before your first scan.
You acknowledge and agree that:
— Scores are estimates generated by an automated system with no human review;
— A score is not a measurement. It is not a DEXA scan, a body composition analysis, or a medical assessment of any kind;
— The scoring standard reflects TIER1's own criteria and is not derived from a clinical reference population or certified medical standard;
— Outputs may be incomplete, inaccurate, or inconsistent, and may vary between scans, lighting conditions, and users;
— Scores are statistically smoothed between consecutive scans, so a displayed score may differ from the model's raw output for that scan;
— No result or outcome is guaranteed.
TIER1 makes no representations as to the accuracy, completeness, or suitability of AI generated outputs. You must not rely on them for any medical, diagnostic, or clinical purpose.6. Health, Body Image, and WellbeingThe Services may not be suitable for all individuals.You should not use the Services if you are experiencing:Eating disordersBody dysmorphiaSignificant psychological distressIf use of the Services causes discomfort or distress, you must discontinue use and seek appropriate professional support.Scoring and self-perception. You acknowledge that a numerical score describing your physique may affect how you perceive your own body, whether that score is high or low, and whether or not it is visible to anyone else. TIER1 designs the Services to measure change over time rather than to rank users against one another, but no design eliminates this risk.
If at any point the Services contribute to distress, preoccupation with your appearance, or disordered eating or training, stop using them and speak to a qualified professional.
If you are in immediate danger, contact your local emergency number.
Free, confidential support is available in the following countries. A current list is also maintained in the app under Profile → Support.COUNTRY EATING DISORDER SUPPORT GENERAL CRISIS LINE
New Zealand EDANZ, ed.org.nz Call or text 1737
Australia Butterfly Foundation, 1800 33 4673 Lifeline, 13 11 14
United States National Alliance for Eating Disorders, 1-866-662- 1235
Call or text 988
United Kingdom
Beat, 0808 801 0677 Call 111, or Samaritans 116 123
Canada NEDIC, 1-866-633-4220 Call or text 988
Ireland Bodywhys, 01 210 7906 Samaritans 116 123If your country is not listed, contact your usual doctor or health service, or search for a recognised eating disorder support organisation in your country. Nothing in these Terms limits your ability to seek medical help at any time.7. Privacy and Data UsePrivacy and Data Use
Personal information is collected and handled in accordance with our Privacy Policy, which forms part of these Terms.
Scan consent. Before your first scan we present a separate collection notice and require your explicit agreement before any photograph is captured or transmitted. Scans cannot be processed without it.
Withdrawal. You may withdraw any consent at any time via Profile → Manage Account → Privacy and Consent, or by emailing [email protected]. Withdrawing is as easy as giving consent. Withdrawal applies prospectively and does not affect the lawfulness of processing carried out beforehand. Withdrawing scan consent disables the scan feature and, at your election, deletes your existing scans and images.
AI model improvement is opt-in only. Your images and scan data are not used to train or improve any AI model unless you separately and expressly opt in. Refusing has no effect whatsoever on your access to any feature, and we will not restrict, degrade, or price your access differently as a result.
Washington and Nevada residents: additional rights apply under our Consumer Health Data Privacy Policy.
Optional Apple Health data is handled as described in our Privacy Policy (section 3.5).8. Public Features and MarketingUser accounts are private by default.You may elect to:Share TierScores publicly;Participate in leaderboards or similar features;Grant permission for TIER1 to use content for promotional purposes.TIER1 will not use your content for marketing without your express permission.9. Subscriptions and PaymentsCertain features may be offered on a paid subscription basis.Where applicable:Pricing and billing terms will be disclosed prior to purchasePayments are processed via third-party platformsSubscription renewal and cancellation are governed by the applicable app store or payment provider termsTIER1 does not control third-party payment platforms.10. Intellectual PropertyAll intellectual property rights in the Services, including software, designs, trademarks, and content (excluding user content), are owned by or licensed to TIER1.You are granted a limited, non-exclusive, non-transferable licence to use the Services for personal, non-commercial purposes only.11. Prohibited ConductYou must not:Infringe on or attempt to steal company dataCircumvent security or safety featuresUse automated tools or bots without permissionInterfere with system integrityUse the Services for unlawful purposes12. Suspension and TerminationTIER1 may suspend or terminate access to the Services at any time where:These Terms are breachedContent policies are violatedThere is misuse, fraud, or security riskYou may delete your account at any time using available tools.13. Disclaimer of WarrantiesThe Services are provided “as is” and “as available”, without warranties of any kind, whether express or implied.To the maximum extent permitted by law, TIER1 disclaims all warranties, including fitness for purpose and non-infringement.14. Limitation of LiabilityTo the maximum extent permitted by law:TIER1 is not liable for indirect, consequential, or incidental lossTIER1 is not liable for reliance on AI-generated outputsTIER1’s total liability is limited to the amount paid by you (if any) in the preceding 12 monthsNothing in these Terms limits liability that cannot be excluded under New Zealand law.15. AmendmentsAmendments
TIER1 may amend these Terms, the Privacy Policy, and any other policy forming part of them at any time, including to reflect changes to the Services, our features, our pricing, our third-party providers, our corporate structure, or the law.
The version published at our legal page is always the operative one, and the effective date shown on each document records when it last changed. Where an amendment is material, we will give notice through the Services before it takes effect, and your continued use of the Services after that notice constitutes acceptance.
If you do not accept an amendment, your remedy is to stop using the Services and delete your account.
Where an amendment would change the purpose for which we process personal information you provided under consent, we will seek fresh consent for that purpose before relying on it. Notice of an amendment is not itself consent.16. Governing LawThese Terms are governed by the laws of New Zealand. The courts of New Zealand have exclusive jurisdiction.Nothing in these Terms deprives a consumer resident in the European Union, the United Kingdom, or Australia of the protection of mandatory consumer-protection provisions of the law of their country of residence.17. Contact
EU representative (GDPR Art. 27): [to be appointed] UK representative (UK GDPR Art. 27): [to be appointed]
For enquiries regarding these Terms:TIER1 Technologies Limited
New ZealandEmail: [email protected]Website: https://tier1official.com/

Privacy Policy

TIER1 Technologies Limited (“TIER1”, “we”, “us” or “our”) is committed to protecting personal information in accordance with the Privacy Act 2020 (NZ) and recognised international privacy standards.This Privacy Policy explains how we collect, hold, use, disclose, and protect personal information when you access or use the TIER1 website, mobile application, and related services (the Services).1. Scope and Application
This Privacy Policy applies to all individuals who access or use the Services, whether as registered users or visitors.The Services are available only to individuals aged 18 years or older. TIER1 does not knowingly collect personal information from individuals under the age of 18.2. Personal Information We Collect
2.1 Information Provided by You
We may collect personal information that you provide directly, including:Username (real name optional)Email address and account credentialsFitness-related information voluntarily providedImages uploaded for scan or analysis purposesCommunications with TIER1 (including support enquiries)You warrant that all information you provide is accurate, complete, and current.2.2 Uploaded Images
Where you upload images to the Services, you confirm that:You are the sole individual depicted;You are at least 18 years of age;You are appropriately clothed in fitness-appropriate attire; andNo minors appear in any image.Uploaded images are processed solely for the purpose of providing scan results and related insights, unless you provide separate and express consent for additional use.2.3 Automatically Collected Information
We may automatically collect limited technical information, including:Device and operating system informationUsage and interaction dataIP address and approximate locationDiagnostic and performance dataThis information is used for system administration, security, analytics, and service improvement.3. Purpose of Collection
TIER1 collects and uses personal information for purposes reasonably necessary to:Provide and operate the ServicesProcess scans and generate user-requested insightsManage user accountsCommunicate with users regarding service updates or support mattersImprove and maintain platform functionalityDetect, prevent, and address misuse, fraud, or security incidentsComply with legal and regulatory obligationsTIER1 does not sell personal information.4. Health and Wellness Disclaimer
The Services provide general health and fitness information only and do not constitute medical, diagnostic, or therapeutic advice.Users should not rely on the Services as a substitute for professional medical or mental health advice. If you experience distress or adverse effects, you must discontinue use of the Services and seek appropriate professional support.5. AI Processing and Model Training
5.1 Default Processing
By default:Uploaded images are used solely to generate scan outputs for the relevant user;Images are not used to train artificial intelligence models; andThird-party AI service providers engaged by TIER1 do not retain or train on user data.5.2 Optional Opt-In for Model Improvement
TIER1 may offer users the option to expressly opt in to the use of anonymised or de-identified data for the purpose of improving AI systems.Such consent:Is entirely voluntary;Is separate from access to core Services; andMay be withdrawn at any time without penalty.If consent is not provided, no AI training use will occur.6. Sharing, Public Features, and Marketing
User accounts are private by default.Users may elect to:Publicly share TierScores or similar outputs;Participate in leaderboards or community features (where available);Grant permission for TIER1 to use content for promotional or marketing purposes.TIER1 will not publish or reuse personal content for marketing without clear and express user authorisation.7. Storage and Disclosure of Information
TIER1 uses reputable third-party service providers (including cloud infrastructure, analytics, and AI processing providers) to support the Services.Personal information may be stored or processed in jurisdictions outside New Zealand. TIER1 takes reasonable steps to ensure that overseas recipients protect personal information in a manner consistent with this Policy and applicable law.8. Retention and Deletion
Personal information is retained only for as long as reasonably required to fulfil the purposes for which it was collected or as required by law.Users may delete their account at any time. Account deletion results in the removal or anonymisation of associated scans and personal data, subject to any lawful retention requirements.9. User Rights
In accordance with applicable law, you may request:Access to personal information held about you;Correction of inaccurate personal information;Deletion of your account and associated data;Withdrawal of consent for optional data uses.Requests may be made using the contact details below.10. Security
TIER1 implements reasonable technical and organisational safeguards to protect personal information against unauthorised access, loss, or misuse. However, no system is entirely secure, and users acknowledge that data transmission occurs at their own risk.11. International Access
By accessing the Services from outside New Zealand, you acknowledge that your personal information may be processed in jurisdictions with differing privacy regimes.12. Amendments
TIER1 may amend this Privacy Policy from time to time. Material changes will be notified through the Services. Continued use of the Services constitutes acceptance of the amended policy.13. Contact Details
For privacy-related enquiries or requests, contact:TIER1 Technologies Limited
New ZealandEmail: [email protected]Website: https://tier1official.com/

Scan & Training Consent

This Scan & Image Consent (“Consent”) explains how images and scan data are collected, processed, and used when you use the TIER1 platform. It forms part of, and must be read together with, the Terms of Service and Privacy Policy.By uploading images or using scan features within TIER1, you confirm that you have read, understood, and agreed to this Consent.1. Eligibility and CapacityBy providing consent, you confirm that:You are at least 18 years of age;You have the legal capacity to provide this consent; andYou are the sole individual depicted in any image you upload.Images containing minors are strictly prohibited and will be removed. Accounts may be suspended or terminated if this requirement is breached.2. Nature of the Scan ServicesTIER1 provides AI-assisted scan and analysis tools designed to generate general fitness and wellness insights.You acknowledge and agree that:Scan outputs are estimates only;Results may vary between users and over time;Outputs are not medical, diagnostic, or therapeutic advice;TIER1 does not guarantee accuracy, outcomes, or fitness results.3. Image Capture and Upload RequirementsWhen uploading images, you confirm that:You are clothed in fitness-appropriate attire;Images are non-sexualised and non-exploitative;Images are not manipulated, misleading, or deceptive;You have not uploaded images of another person.TIER1 reserves the right to reject or remove images that do not meet these requirements.4. How Your Images Are Used (Default Use)
4.1 Scan ProcessingBy default, images you upload are used only to:Perform the scan you requested; andGenerate results and insights for your personal use.Images are processed using AI systems and supporting infrastructure operated by TIER1 and its authorised service providers.4.2 No AI Training Without ConsentYour images and scan data are not used to:Train AI models;Improve machine learning systems; orBe reused for research or developmentunless you expressly opt in under Section 5.5. Optional Consent for AI Model Improvement (Opt-In Only)TIER1 may invite you to voluntarily opt in to allowing anonymised or de-identified images and scan data to be used to improve AI systems.If you choose to opt in:Your consent is separate from core service use;Refusal does not limit access to TIER1 features;Data used for this purpose will not be associated with your identity where reasonably possible.You may withdraw this consent at any time via account settings or by contacting TIER1. Withdrawal applies prospectively.6. Public Sharing and LeaderboardsYour account is private by default.You may choose to:Share TierScores or scan results publicly;Participate in leaderboards or community features (where available).You control whether content is shared. TIER1 does not make scan results public without your action.7. Marketing and Promotional UseTIER1 may request your permission to:Repost images, results, or testimonials; orUse content in marketing or promotional materials.Such use will occur only with your explicit permission, which may be withdrawn at any time. Withdrawal does not affect lawful use prior to withdrawal.8. Health, Body Image, and Mental Wellbeing AcknowledgementYou acknowledge that:Body-related analysis may affect self-perception;The Services may not be appropriate for individuals with eating disorders, body dysmorphia, or significant mental distress.You agree to:Discontinue use if the Services cause distress; andSeek appropriate professional support where needed.9. Data Storage and International ProcessingYour images and scan data may be processed or stored using secure third-party infrastructure located outside New Zealand, including in jurisdictions with different data protection laws.TIER1 takes reasonable steps to ensure that overseas processing is conducted in accordance with applicable privacy laws and this Consent.10. Deletion and Withdrawal of ConsentYou may:Delete your TIER1 account at any time;Request deletion of stored scans;Withdraw optional AI training or marketing consent at any time.Account deletion results in the removal or anonymisation of associated images and scan data, subject to lawful retention requirements.11. Legal Basis for Processing (International Users)For users in jurisdictions requiring a legal basis for processing (including the EU/UK):Scan processing is based on performance of a contract and user consent;Optional AI training and marketing use are based on explicit consent.12. Changes to This ConsentTIER1 may update this Consent from time to time. Material changes will be communicated through the Services. Continued use of scan features constitutes acceptance of the updated Consent.

CONSUMER HEALTH DATA PRIVACY POLICY

# Consumer Health Data Privacy PolicyA supplementary policy required by the Washington My Health My Data Act and Nevada SB 370. The general Privacy Policy applies to all users worldwide.DOCUMENT: Consumer Health Data Privacy PolicyENTITY: TIER1 Technologies Limited, a company registered in New Zealand (NZ Company No. 9399148)EFFECTIVE: 24 August 2026GOVERNING LAW: New ZealandENQUIRIES: [email protected]TIER1 Technologies Limited (“TIER1”, “we”, “us” or “our”), NZ Company No. 9399148Effective date: 24 August 2026TIER1 offers the Services worldwide, and our general Privacy Policy applies to every user wherever they live.This is a supplementary document. The Washington My Health My Data Act (RCW ch. 19.373) and Nevada SB 370 (NRS ch. 603A) each require a business handling consumer health data to publish a separate, standalone policy of this kind, distinct from its general privacy policy. This document exists to satisfy that requirement. It governs our handling of consumer health data belonging to residents of those two states, and it adds to, rather than replaces, the rights every user already has under our general Privacy Policy.Where this policy conflicts with our general Privacy Policy, this policy controls for Washington and Nevada residents.You must be 18 or older to use the Services.## 1 What We Treat as Consumer Health DataWe treat the following as consumer health data:Bodily measurements and physical characteristics
Estimated body fat percentage, per muscle-group development scores, TierScore, height, weight, genderBody scan photographs
Front, back, and side photographs you capture in the appBiometric identity data
The same-person comparison we run between your current and previous scan photographsHealth-related behaviour and outcomes
Nutrition and calorie logs, training and workout logs, personal recordsBodily functions and vital signs
Sleep duration, step count, resting heart rate, and heart rate variability, where you connect Apple HealthDerived wellness indicators
Recovery and stress indicators calculated from the aboveWe do not collect data concerning diagnoses, treatments, medications, gender-affirming care, reproductive or sexual health, or health conditions of any kind.## 2 How We Collect ItDirectly from you
Photographs you capture, profile details, nutrition and training entriesFrom your device, with your permission
Apple HealthKit data (processed on-device only, see section 5)Generated by us from your inputs
TierScore, muscle-group scores, estimated body fat percentage, written insights, recovery and stress indicatorsWe do not purchase consumer health data, obtain it from data brokers, or infer it from your activity elsewhere on the internet.## 3 Why We Collect It, and How We Use ItProduce the scan results you request
Data used: Photographs, profile detailsConfirm the same person appears across your scans
Data used: Current and previous photographsTrack your progress over time and display trends
Data used: All scan dataDisplay daily progress variables on your home screen
Data used: Apple Health data (on-device)Generate personalised training and nutrition plans
Data used: Scan data, training logs, nutrition logsVerify you are 18 or over
Data used: Date of birthDetect misuse, fraud, and prohibited content
Data used: Photographs, usage dataComply with legal obligations
Data used: As requiredArtificial intelligence. Your photographs are analysed by an AI system. The results are estimates produced by a model, not clinical measurements. See section 4 of our Privacy Policy.## 4 What We Share, and With WhomWe share consumer health data only with processors acting on our instructions under written contract:Supabase Inc. (United States)
What is shared: Photographs, scan results, profile and log data
Purpose: Database, storage, authentication, and serverless computeOpenAI, L.L.C. (United States)
What is shared: Photographs, meal images
Purpose: AI analysis of scan and meal imagesThese providers are contractually prohibited from retaining your data for their own purposes or using it to train their own models.We may also disclose consumer health data where compelled by valid legal process, or to protect the rights and safety of users or the public.### 4.1 We do not sell your consumer health dataTIER1 does not sell consumer health data, and has never sold it. We do not exchange it for money or other valuable consideration.Should this ever change, Washington law requires us to obtain your signed, written authorization in the specific form set out in RCW 19.373.110 before any sale. That authorization is separate from consent, would be sought individually, and would be revocable by you at any time. We would not condition access to the Services on it.### 4.2 We do not use it for advertisingWe do not use consumer health data for advertising, ad targeting, cross-context behavioural advertising, or marketing profiling. We do not share it with advertisers, ad networks, or data brokers.## 5 Apple Health Data Stays on Your DeviceIf you connect Apple Health, the app reads sleep, steps, resting heart rate, and heart rate variability on your phone, to fill progress variables on your home screen.Raw Apple Health samples are never uploaded to TIER1 servers. They are not shared with Supabase, OpenAI, or any other third party. Your variable choices and targets are stored locally on your device.You may revoke access at any time via iOS Settings → Health → Tier1, without deleting your account.## 6 ConsentWashington and Nevada law require your consent before we collect or share consumer health data, and that consent must be separate and distinct from your agreement to our Terms of Service.Before your first scan, we present a standalone notice describing what we collect, why, who processes it, and where it is stored. No photograph is captured or transmitted until you actively agree. We record the date and time of that agreement.Separate consents we ask for:Scan processing (photographs → AI → scan results)
Default: Off
Required to use the app?: Required for the scan feature onlySame-person verification between scans
Default: Off
Required to use the app?: Required for the scan feature onlyApple Health connection
Default: Off
Required to use the app?: NoUse of your data to improve our AI models
Default: Off
Required to use the app?: NoPublic sharing and leaderboards
Default: Off
Required to use the app?: NoMarketing use of your content
Default: Off
Required to use the app?: NoConsent to AI model improvement is entirely optional and always off unless you turn it on. Refusing it does not restrict, degrade, or change the price of any feature.## 7 Your RightsAs a Washington or Nevada resident, you have the right to:### 7.1 Confirm and accessConfirm whether we are collecting, sharing, or selling your consumer health data, and access that data, including a list of all third parties with whom we have shared it and an active contact for each.### 7.2 Withdraw consentWithdraw your consent to our collection and our sharing of your consumer health data, at any time.### 7.3 DeleteRequest deletion of your consumer health data. On a valid deletion request we will:* Delete the data from our live systems, and from all backups and archives, within 30 days;
* Notify every processor and third party who received it, and instruct them to delete it;
* Confirm to you once complete.### 7.4 AppealIf we refuse a request, we will tell you why and provide instructions for appealing. We will respond to an appeal in writing within 45 days. If we deny your appeal, we will provide you with a method to contact the Washington State Attorney General to submit a complaint.## 8 How to Exercise These RightsIn the app:* Profile → Manage Account → Privacy and Consent to withdraw any consent
* Profile → Manage Account → Delete Account to delete your account and all associated dataBy email: [email protected] with the subject line “Washington MHMDA request” or “Nevada health data request”.Our response times. We will respond within 45 days of receiving your request. Where reasonably necessary we may extend once by a further 45 days, and we will tell you within the first 45 days if we do, along with the reason.There is no charge for exercising these rights. We may ask you to verify your identity, and if we cannot verify it we will tell you rather than acting on an unverified request.We will not discriminate against you for exercising any of these rights. We will not deny you the Services, charge you a different price, or provide a different quality of service.## 9 GeofencingTIER1 does not operate a geofence around any health care facility, and does not use location data to identify, track, collect data from, or send notifications to consumers based on proximity to any health care service.The app collects approximate location at country level only, for security and regional compliance.## 10 Employees and ContractorsAccess to consumer health data by TIER1 personnel is restricted to those with a specific operational need, and is limited to investigating reported policy breaches, safety concerns, technical faults you have reported, or where required by law. Personnel with access are bound by confidentiality obligations.## 11 Changes to This PolicyTIER1 may amend this policy from time to time, including to reflect changes to the Services, our processors, our business, or the law. The current version is always the one published at our legal page, and the effective date at the top of this document records when it last changed.Where a change is material, we will notify you through the Services before it takes effect.We will not collect, use, share, or sell consumer health data for any purpose not disclosed in this policy without first obtaining your affirmative consent, separately obtained for that purpose. A change to this policy does not by itself authorise a new purpose, and continued use of the Services is not consent to one.## 12 ContactTIER1 Technologies Limited
NZ Company No. 9399148
New Zealand
Email: [email protected]
Website: https://tier1official.com/Washington residents may also submit a complaint to the Washington State Attorney General at atg.wa.gov/file-complaint. Nevada residents may contact the Nevada Attorney General's Bureau of Consumer Protection at ag.nv.gov.